Customer Service Desk

The Customer Service Desk as Brookside is the information hub for the community, and is located in front of Michel’s Patisserie in the Coles Mall. The Customer Service Staff provide:

• Complimentary Wheelchair, Electric Scooter and Baby Stroller Hire
• Lost and Found register
• Bus & Train Timetables
• Brookside Gift Cards

Customer Service Hours:

  • Monday – Friday:  9am – 5.30pm
  • Thursdays:  9am – 9pm
  • Saturdays:  9am – 5pm
  • Sundays:  10am – 4pm

To talk to our friendly Customer Service Team please contact 07 3355 5211.

Free Wi-Fi

Stay connected while you shop with Brookside’s FREE Wi-Fi!
Logging on is simple! Follow the below instructions for assistance.

1. Navigate to settings
2. Click on Wi-Fi
3. Check your Wi-Fi settings are ON
4. Connect to – Free Wi-Fi Brookside SC
5. Follow the Prompts

Enjoy surfing the Net!

Gift Cards

Struggling to think of gift ideas? The Brookside Gift Card is the perfect solution.

With over 100 stores, the Brookside Gift Card is incredibly easy to use and is accepted in any store throughout the centre where EFTPOS is available. Stores include; Big W, Woolworths, Coles, Sussan, Connor, EB Games and many more.

Brookside Gift Cards can be purchased at the Customer Service Desk, located in front of Coles.

Parents Room

You will find two Parents Rooms at Brookside, the main one being located off Centre Court adjacent to Stefan. Facilities include a private feeding room, children’s toilet, microwave and children’s play area.

The second Parents Room is located near Woolworths.

Parents & Disabled Parking

If you have young children or a disability, make the most of Brookside’s dedicated Parents & Disabled parking spaces. These spaces are available in the car parks close to the centre entrances.

Seniors Discounts

If you are a State Government Senior or Carers Card holder, you are entitled to loads of discounts whilst shopping at Brookside.

Visit the Customer Service Desk to collect your Seniors Flyer to redeem great discounts and offers available at over 40 retail stores.

Brookside Ladies Club

Join this fabulous social club – make new friends and have fun!

The Brookside Ladies Club meets 10am every Tuesday. Morning Tea is served, guest speakers are invited along and a range of other activities and outings are organised each month.

For more information contact the Club President on T: 3269 5086.

Heart Foundation Walking - Mall walking group

Every Monday, Wednesday & Friday at 7am, take advantage of the air-conditioned malls at Brookside Shopping Centre and WALK!

Heart Foundation Walking provides an enjoyable social environment for people to participate in regular physical activity. This FREE initiative is run in conjunction with the National Heart Foundation.