Customer Service Desk

The Customer Service Desk as Brookside is the information hub for the community, and is located opposite OPSM. The Customer Service Staff provide:

• Complimentary Wheelchair and Electric Scooter
• Lost and Found register
• Bus & Train Timetables
• Brookside Gift Cards

Customer Service Hours:

  • Monday – Friday:  9am – 5.30pm
  • Thursdays:  9am – 9pm
  • Saturdays:  9am – 5pm
  • Sundays:  10am – 4pm

To talk to our friendly Customer Service Team please contact 07 3355 5211.

Wheelchair & Scooter Hire

Wheelchair & Scooter Hire

Our FREE Wheelchair & Mobility Scooter program allows our customers complimentary hire of wheelchairs or mobility scooters while visiting the centre.

Equipment is available to be hired out during Customer Service desk hours (see above). To reserve your scooter or wheelchair, please call Customer Service on 3355 5211

Electric Vehicle Chargers

Brookside now has an electronic vehicle (EV) charging station installed in the central underground car park.

Managed by Elanga, there are two, double-sided public high-speed EV chargers so four EVs can be charged at one time.

Free Wi-Fi

Stay connected while you shop with Brookside’s FREE Wi-Fi!
Logging on is simple! Follow the below instructions for assistance.

1. Navigate to settings
2. Click on Wi-Fi
3. Check your Wi-Fi settings are ON
4. Connect to – Free Wi-Fi Brookside SC
5. Follow the Prompts

Enjoy surfing the Net!

Gift Cards

Struggling to think of gift ideas? The Brookside Gift Card is the perfect solution.

With over 100 stores, the Brookside Gift Card is incredibly easy to use and is accepted in any store throughout the centre where EFTPOS is available. Stores include; Big W, Woolworths, Coles, Sussan, Connor, EB Games and many more.

Brookside Gift Cards can be purchased at the Customer Service Desk, located in front of BWS.

Please note, there is an additional $2.50 fee per gift card purchased.

Visiting with Children

Parents with Pram Parking
Pram parking spaces are conveniently located at East Deck car Park (Commonwealth Bank entrance) and West Deck car park (Big W End). Just park and stroll right in.

Parents’ Rooms
You will find two Parents Rooms at Brookside, the main one being located off Centre Court adjacent to Stefan. Facilities include a private feeding room, children’s toilet, microwave and children’s play area.

The second Parents Room is located near Woolworths.

Breastfeeding Mums
Brookside welcomes breastfeeding. Feel free to breastfeed your little one anytime, anywhere in the shopping centre.

Parents & Disabled Parking

If you have young children or a disability, make the most of Brookside’s dedicated Parents & Disabled parking spaces. These spaces are available in the car parks close to the centre entrances.

Heart Foundation Walking - Mall walking group

Every Monday, Wednesday & Friday at 7am, take advantage of the air-conditioned malls at Brookside Shopping Centre and WALK!

Heart Foundation Walkers meet at the Customer Service Desk at 7am every Monday, Wednesday & Friday. Walking provides an enjoyable social environment for people to participate in regular physical activity. This FREE initiative is run in conjunction with the National Heart Foundation.

Book Swap

Come and check out our Book Swap! If you’re an avid reader, feel free to visit this community space now located under the East Court travelator (supermarket end of the Centre).

Bring in your previously read books and swap them for ones you haven’t. We have a wide range of genres to choose from.

Grab a book, visit one of our coffee shops and start reading!